LO 1.8 - Consumer Agencies
Learning Intentions
By the end of this section you should be able to do the following
1. Outline the main provisions of the Sale of Goods and Supply of Service act 1980
2. Describe how it protects the consumer
3. Outline the main provisions of the Consumer Protection Act 2007
4. Describe how it protect the consumers
5. Explain the redress available to the consumer from faulty goods
6. Write a letter / E-mail of complaint
7. List the agencies that aid consumers to resolve their complaints
1. Outline the main provisions of the Sale of Goods and Supply of Service act 1980
2. Describe how it protects the consumer
3. Outline the main provisions of the Consumer Protection Act 2007
4. Describe how it protect the consumers
5. Explain the redress available to the consumer from faulty goods
6. Write a letter / E-mail of complaint
7. List the agencies that aid consumers to resolve their complaints
Videos
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Assessment - Matching
Assessment - Flashcards
Additional Resources
Chapter notes |
Self Assessment - Quizlet |
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Click here to find an interactive game to help you with the definition for this chapter
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Power-Point |
Playing Cards |
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Examples of Consumer Agencies
1.8_-_consumer_agengies.pdf | |
File Size: | 139 kb |
File Type: |
Sounds Files - MP 3
Key Words
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Legislation
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Sale of Goods and Supply of service act
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Consumer Protect Act 2007
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Making a complaint
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Invalid Complaint
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Letter of Complaint
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CCPC
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CER
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FSO
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Ombudsman
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Smalls Claims Court
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